Privacy Policy
Last updated: 2024/04/14
Welcome to ALTVR, a virtual reality content and services provider based in South Africa. We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, transparently, and according to applicable law.
1. Information We Collect
• Personal Information: Includes but is not limited to your name, email address, telephone number, and any other information you provide when you interact with our website, such as when you register, subscribe to our services, or make inquiries.
• Usage Data: We automatically collect information on how the Services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, our website pages that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
2. How We Use Your Information
• To provide and maintain our services.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our services.
• To monitor the usage of our services.
• To detect, prevent, and address technical issues.
3. Sharing Your Information
We may share your personal information with our business partners, trusted affiliates, and advertisers for the purposes outlined above. Where third parties have access to your personal data, they are required to follow our privacy standards and to allow us to audit them for compliance.
4. Data Security
We strive to use commercially acceptable means to protect your Personal Information, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.
5. Your Data Protection Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the following data protection rights:
• The right to access, update, or delete the information we have on you.
• The right of rectification if that information is inaccurate or incomplete.
• The right to object to our processing of your Personal Information.
• The right to data portability.
• The right to withdraw consent at any time where ALTVR relied on your consent to process your personal information.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
8. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Google AdSense Policy
We use Google AdSense to display ads on our website. Google AdSense is an advertising service provided by Google that uses cookies and other tracking technologies to deliver targeted advertisements based on user behavior and preferences. The data collected through Google AdSense includes:
• IP addresses
• Cookie identifiers
• Website activity
This information is used by Google to provide advertising services and to analyze your use of our website. By using our site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please refer to Google's privacy policy for more details on how they manage user data.
You can opt out of Google's personalized advertising by visiting Google's Ads Settings. Additionally, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting www.aboutads.info.
10. Facebook Policy
Our website uses Facebook technologies, such as the Facebook pixel and social media plugins, to tailor content and advertising, provide social media features, and analyze traffic to the site. This includes sharing information about your use of our site with our trusted social media, advertising, and analytics partners.
Facebook collects information through these technologies that may include:
• Which pages you visit on our site
• What you click on
• Other information about your browser and device
This data is used to measure the effectiveness of our advertising campaigns and to provide more relevant content based on user interests. If you wish to prevent Facebook from collecting information relating to your interactions on our website, you can do so by clearing your browser's cookies and logging out of your Facebook account before visiting our site.
For more information about Facebook's data practices, please visit Facebook's Data Policy.
11. Google Analytics Policy
Use of Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"), to collect, monitor, and analyze data about the behavior of visitors to our website. This helps us to improve our service and tailor our content to better meet your needs.
Data Collected by Google Analytics
Google Analytics uses "cookies," which are text files placed on your computer, to help the website analyze how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.
What Data is Processed
Google Analytics collects information such as:
• How often users visit our site
• What pages they visit when they do so
• What other sites they used prior to coming to our site
• The duration of their stay on our site
• The demographic background (age, gender)
• Interests
This information is used to compile reports and to help us improve our website. Reports can include statistics about website traffic, visitor behavior, and conversions.
Google's Use of Data
Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Opting Out of Google Analytics
You can opt out of having your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. You can download and install the opt-out add-on from the Google Analytics opt-out page:
Google Analytics Opt-out Browser Add-on
Privacy Practices
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
Google Privacy & Terms
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
• By email: info@altvr.co.za
• By phone number: +27 72 234 7513
• By mail: 11 Scafell Road, Floracliffe, Johannesburg, South Africa 1709.